Products
QuidelOrthoCQ, or Care Quotient, is our company-wide program reflecting our customers’ beliefs and values, brought to life through our people and the solutions we create. It is our measure of the level of care, empathy and compassion we have for our customers and their experience working with us.
Our CQ is the outcome of our IQ and EQ, and it’s our unwavering promise to you. From consulting to engineering, communications and training, to ordering, packing and shipping, QuidelOrthoCQ is how we deliver solutions for everything your lab needs to run smoothly, giving you the freedom to focus.
The CQ philosophy
IQ – intelligence to make our customers’ business smarter, more resilient and adaptable
EQ – ease to ensure our customers are always prepared to deliver quality care with smooth operations and less effort
CQ – care our customers deserve, so they are empowered and independent with the freedom to focus
Helping you find the freedom to focus
QuidelOrthoCQ is driven by exceptional care, empathy and compassion. As a trusted partner, we’re proud that 98% of the time, our customers stay with us for an average of 10+ years.
#1 in customer satisfaction since 2018 according to IMV ServiceTrak™ surveys
65% of all customer requests are resolved remotely with no onsite service required
We deliver high-performance systems with industry-leading uptime to keep customers analyzers powered up and ready
ValuMetrix® Services experts help you control what’s controllable, so that the team and equipment work together in an efficient, frictionless way
Education and training
We give customers resource and knowledge options that meet the real-life demands of their business.
Insights and efficiencies
We help minimize disruption and create frictionless customer experiences with system dashboards, portals, inventory management and ordering tools.*
*Programs available in select regions only
I have always believed in the quality of service that QuidelOrtho has provided through the years. Thank you for your continuous support through all our endeavors. It is a privilege to have been your partner through the years.
Giselle Bermejo, RMT
Chief Medical Technologist
Expert service and support
You can rely on our team of Six Sigma consultants, clinical specialists, service technicians, customer service and account representatives.
System health solutions
Connected smart tools and AI technology that maximize instrument performance, plus proactive cybersecurity that maintains and protects critical data.
On behalf of the Blood Bank staff, I would like to commend the whole team at QuidelOrtho for providing us with excellent customer service that will surely benefit our patients.
Daryll Solisa, RMT
Senior Blood Bank Staff
QuidelOrtho has been honored in recent years with the following awards:
2024
QuidelOrtho Ranked #1 in Customer Satisfaction seven years in a row (IMV ServiceTrak™ Awards)
QuidelOrtho Ranked #1 in Service (China Medical Device)
India Best Healthcare Brands (The Economic Times)
2023
QuidelOrtho Ranked No. 1 in Customer Satisfaction for sixth year (IMV ServiceTrak™ Awards)
2022
Ortho Ranked No. 1 for fifth consecutive year (IMV ServiceTrak™ Awards)
Bronze Sales and Customer Service Department of the Year (Stevie® Awards)
2021
Critical Infusion Award (Blood Centers of America)
Ortho Care® Lab Support Ranked No. 1 for sixth consecutive year (IMV ServiceTrak™ Awards)
Ortho Care® voted #1 Global Customer Service Department (Stevie® Awards)
Ortho Products and Platforms Global Product Innovation Award Winner
Our CQ solutions are designed to give customers the freedom to focus. Customer-centric thinking leads to customer-centric solutions. It’s a continuous loop that grows our customer experience capabilities to better support customers around the world. To learn more, talk to your QuidelOrtho representative or contact us.
